![]() ![]() ![]() Please reach out to Ledger support, we will be happy to provide assistance. Once your DOT balance is unbound, select Withdraw unbounded funds from the same menu to withdraw your DOT balance to your available balance.Please note that it takes 28 days for a DOT balance to unbound and become available to withdraw. Polkadot (DOT) Ledger Support Hedera - Mainnet network proxies disabled Following a recent exploit that targeted Hedera's Smart Contract Service code, the Hedera community has decided to temporarily suspend access to the Hedera network for all users. Select the amount you wish to unbound then confirm the transaction on your Ledger device.Click the three dots icon and select Unbound funds.Your staked balance chills and can now be unbound. Select your staked balance, click Stop nominating and confirm the transaction on your Ledger device.On the polkadot.js app, navigate to the Staking tab.Before it can be unbound, a staked balance needs to be chilled: It's possible to use polkadot.js to unbond a staked (nominating) balance. If you own a third account, follow the same steps but this time choose Account type 2, and so on so forth. Your second DOT account should now show up next to your first account. The address index field can stay on the default 0 value. In the Account type field, choose Account type 1.In the Name field, choose a different name for your second account.If you own multiple Polkadot (DOT) accounts, follow the steps below to add them manually: Your Ledger Polkadot (DOT) account appears. To confirm the connection with your Ledger device, select your device then click Connect.In the subsequent menu, enter a name in the Name field, then leave Account type and Address index as they are.Navigate to Settings, select manage hardware connections and then choose one of the following:Īttach Ledger via WebUSB if you are on Windows.Īttach Ledger via WebHID if you are on macOS or Linux. ![]() Close the panel by clicking on the (X) button.Click the Polkadot logo to open the side panel and make sure that you're connected via Parity.The next page may take some time to load. Unlock your Ledger device and open the Polkadot app.Please ensure you are using Chrome or Brave. Please note that polkadot.js does not support Ledger devices on Firefox.Ensure that Ledger Live is closed as it can conflict with polkadot.js.Ensure the latest version of the Polkadot (DOT) app is installed on your Ledger device.This tutorial describes how to set up and use the polkadot.js app with your Ledger device to access your Ledger Polkadot (DOT) accounts and unbound a staked DOT balance. Updates will be posted here and to our official Twitter account.In the meantime you can use Talisman to add/manage an account and the Polkadot Staking Dashboard to manage your staking.We're working on a fix that should be deployed soon to desktop and mobile.Your funds are safe, this is only a display issue in Ledger Live.Transactions and rewards might not be displayed correctly in your transaction history and you might not be able to add new DOT accounts.We're aware of sync issues affecting Polkadot accounts in Ledger Live.Please let us know below if you found this article helpful or click on the "Contact Us" button if you need further assistance.Can't add account / Missing rewards or transactions You can manually install the new Ledger Live software here if this happens. In some cases, there can be issues with seeing the correct version number for the app in Ledger Live. If the problem persists after these steps, Ledger Live may be failing to display a prompt to update. New Polkadot/Kusama app versions are now released before the new runtime upgrade happens. This video shows how to update your Ledger apps: Update your Polkadot or Kusama app to the latest version - depending on which network you are experiencing this error.Update your Ledger Live app to the latest version.Make sure your Ledger's firmware is updated.These upgrades sometimes change the way transactions are constructed in a way that is incompatible with previous versions. To fix this error: This happens because Polkadot and Kusama can upgrade themselves with a governance decision. This error is caused by outdated software. You may encounter the error "txn version not supported" when trying to send DOT or KSM from your Ledger via the Polkadot-JS UI or Ledger Live. Solution home Ledger Troubleshooting Ledger: "Txn Version Not Supported" ![]()
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